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Not just personally, but for a good number of years in the mid 2000’s, my day job involved selling highly collectable, rare & vintage guitars to an international base of customers, collectors and investors. In that time, I’ve sold all sorts of gear, parts and other items on the platform. Worksheet.Buy iFlash OTG Adapter USB Micro SD Card Reader Converter For iPhone 8 / 8 Plus / 7 / 7 Plus / iPhone 6 Or Android at cheap price online, with Youtube.I’ve been an eBayer since 2001. First Grade Sight Words: Or to Rain. Includes words from ask to before. Help your 1st grader gain confidence as a reader with sight word flash cards that you can cut out and tape around the house.
However, eBay’s history as a platform for selling objects being rare, vintage or unusual in nature is where this all turns into a potential nightmare.Join DcSoundOp on YouTube for exclusive member content 🤝 WTF?Imagine you list a rare vintage computer, guitar or microphone for sale tomorrow. This sounds great for the buyer, but brings alarming consequences for sellers.The policy currently views all sellers in the same light as those selling replaceable widgets at scale. To this end, they’ve recently added a money back guarantee to their list of buyer protections. Competing with online giants like Amazon & Walmart to stay relevant cannot have been easy over the years.
You can describe every detail of the item and select ‘AS-IS’ or ‘For Parts/Repair’ in the listing multiple times. WTF? option or policy?Would it have been nice to know about the neat trick buyers can do to return any item they want? It doesn’t matter that you selected the ‘No Returns’ option provided in the drop down menu when creating your listing. Then, after almost thirty days, you wake up to an email from eBay.
EBay will not help you either. There is no option to contest the return authorization at this point. Your options are to either contact the buyer or issue a refund. The buyer can do this without providing any proof.You will be notified that a buyer would like a refund when they do this.
What about the buyers?Obviously, no one wants to buy one item and receive something else. They remind you that either way you choose, a refund is happening. They regularly suggest offering a partial refund & letting the buyer keep the item to smooth things over.
They are provided a return label to print out, also at the seller’s expense. The tracking number only needs to arrive at the sellers location to confirm.You read that right, all they have to do is ship something back to the seller. The automated system issues a refund as soon as the buyer ships a package back to the seller. The seller could have thousands of positive transactions in their history & a new buyer to the platform can pull this trick as soon as they are eligible to use their account.
In many cases these employees have no access to internal systems or other reports related to any given case. The eBay appeals process involves bargaining with a loop of customer service bots and call center employees. How about if they ship back a box of bricks or rocks? They get their money anyway & the seller gets to file an appeal.
We make mistakes and know we’re not perfect. You’re a dodgy sellerTo be extremely clear about this, we take returns for loads of different reasons on a regular basis. With over 180 active listings on the platform currently, we have pulled down listings for anything we’re not willing to lose. When an as-is component returned after three weeks with the most expensive parts missing, it was a wake up call. We were lucky to have had this experience with a listing that only sold for $150.
The system is accepting a calculated level of loss to keep buyers happy, and maybe it is a huge success. They’ve chosen an automated system with nearly no human backstop, in an effort to save costs. Especially on a platform with a long history of attracting small sellers with valuable and often rare goods. The issue is the implementation. They’re out to take your goods and they know they will mostly likely succeed.The problem isn’t that eBay wants to offer buyers protection. When they wait three weeks to use the ‘Not as described’ option behind your back, they know exactly what they’re doing.
It is incredibly effective & it would be difficult to believe it wasn’t done by design.It has certainly been an interesting nineteen years on the platform and we don’t intend to quit anytime soon. You might also feel it has been setup to encourage you to throw your hands up and just go away. You should spend some time looking at eBay’s current help systems for sellers. The agent had no access to records of that report & we haven’t heard from anyone at eBay in weeks.
You might just avoid finding yourself caught out when a return does pop up. For the moment, maybe hang-on to any big money for the thirty days after your sales are delivered. But, if you’re paying attention you can usually avoid the bigger headaches and make a few dollars along the way.
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